I'm the kind of leader that tries to bring out the best in others.  The only way I know how to do this is to listen and build a connection with those that I lead.  Sometimes I connect with them so well that I can sense what they need.  I certainly miss here and there and am always looking for ways to grow and become a better support, but when I am intentional about my connection and really take the time to listen, that is when great things happen!

Feeling supported by the leader is the key ingredient to great culture, team work, and productivity.  The way that you communicate and show up for others has a lasting impact and will shape and change how those you lead relate to you.  I have spent a lot of time over my 23 year career thinking about, focusing on, and practicing how I offer support to those I lead.  I have narrowed down the focus to 4 key ideas and it has proven time and time again to an effective framework.  C-V-C-E: CURIOSITY - VALIDATION - CHOICE - EMPOWERMENT.

• Curiosity - Ask questions and come from a place of wonder.
• Validation - Use an empathetic approach and ensure that the person feels seen, heard, and valued.
• Choice - Help the person to identify the choices and options they have and give a sense of ownership and control.
• Empowerment - Leave the person feeling motivated to move forward with next steps and pump them up to know they are capable of whatever the next step is.

After the conversation, write a few notes and follow back up with them to check in.  Ask specific questions based on what they identified and provide praise for any wins that they share. Always radiate a belief in them that they can do anything they set their mind to!